slide 1

Online Services


GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter
Summary Care RecordAccess your Summary Care Record

Have Your Say


Flu Vaccine 2020-2021

Flu Clinics 2020

Government guidance 10/09/2020 - Please note that people in the 50-64 year old age group may not be vaccinated until at least November or December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. We will continue to update with further government guidance.

If you have any queries about this development we have been advised to direct you to the following site.

Thank you for your continued cooperation.

Aged 65 & Over before 31/3/2021

If you are 65 or over by 31st March 2020, because of the Covid-19 pandemic, our clinics will be run differently this year. Please do not contact the surgery; we will write to you with full details, we will give priority to those deemed highest risk by NHS England.

We will be arranging separate times for our patients, who have previously been shielding to ensure their safety.

Under 65 – At Risk Patients

If you are aged under 65 and are in one of the ‘at-risk’, groups (please see below for the conditions that are classed as ‘at-risk’), we are awaiting confirmation of delivery of the appropriate vaccines.


Parents of children in eligible groups will be contacted to arrange an appointment in one of our nurse-led cli

Home Visits

Home visits will be undertaken to those registered housebound as soon as we are able. This will either be by surgery or community staff. Once we have more information we will contact you directly.

Flu vaccine for people with medical conditions – ‘At-risk’ Groups

The injected flu vaccine if offered free of charge on the NHS to anyone with a serious long-term health condition, including:

Chronic (long-term) respiratory diseases, such as asthma (that requires and inhaled or tablet steroid treatment, or has led to hospital admission in the past), chronic obstructive pulmonary disease (COPD), emphysema or bronchitis.
Chronic heart disease, such as heart failure
Chronic kidney disease
Chronic liver disease, such as hepatitis
Chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), or cerebral palsy
A learning difficulty
Problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
A weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
Being seriously overweight (a BMI of 40 or above)

This list of conditions is not definitive. Its always an issue of clinical judgement.

A GP can assess you to take into account the risk of flu making any underlying illness you may have worse, as well as your risk of serious illness from flu itself.



Thank you for following NHS England and Government guidelines regarding social distancing and not visiting the surgery

During this state of National Emergency, we are not operating as usual. If you have symptoms of Covid-19; such as a new persistent cough and/or fever of 37.8 degrees and above, then please contact NHS 111 in the first instance (online or by phone).

In line with NHS England guidance we have suspended all pre-bookable and online appointments. There are now several options which we hope you will find convenient and improve your access to services.

If you have a problem that is not Covid-19 related, in the first instance please use our new web-based ‘eConsult system which offers not only advice and guidance, but also access to GP advice should you require it. Patients at Orchard Surgery can continue to see an NHS GP using the LIVI App – offering video appointments between 7am and 10pm, Monday to Friday & 8am – 4pm at weekends.

If you still need to speak to a clinician, we are pleased to offer a number of telephone consultations with our clinicians on the day you call. There are not an infinite number available and unless it is an emergency, you may be asked to call back the next day. We have found that we can successfully address medical concerns by way of telephone consultations in 70% of cases, saving you the trouble of coming down to the surgery. It may be the case, following the telephone consultation, the clinician does need to see you and will either arrange to do so via video link or will offer you a mutually convenient time to attend and will arrange this with you during the call.

Continuity of care is very important so please do let our Care Navigators know which clinician you wish to speak to, where possible they will accommodate you.

Many Thanks for your continued support at this very difficult time.

Dr JC Dawe & Partners

Enquiries from parents in relation to children returning to school


Following the Government’s announcement that a phased opening of schools can commence from 1st June. The Royal College of Paediatrics and Child Health [RCPCH] has guidance on this issue, which is of understandable concern to many patents; this is available at:


The RCPCH advises it may be helpful to categorise children into five groups:-


  1.      Shielded children: these children have been identified as clinically very vulnerable under the CMOs eligibility criteria and should not return to school at present


  1.      Children who have medical conditions for which they receive on-going care only from their GP are overwhelmingly likely to benefit from returning to school when their year group does


  1.      Children who have medical conditions for which receive on-going secondary or specialist care or who are currently receiving treatment at hospital are more likely to benefit from returning to school when their year group does, but parents (and older children) may wish to contact their Consultant if they have any concerns or wish to balance the potential risks involved


  1.      Children who live in households with a person who is shielding should only attend schools if stringent social distancing is possible and children are of an age and capacity where they can understand and follow such instructions. If this is not possible such children should not return to school.  Children of households without a clinically identified shielding member can return to school


  1.      All other children should return to school when their year group does so


Signlive Update: 

COVID-19 Update

Please do not come to the Surgery unless asked to do so by a Clinician.

During the Coronavirus outbreak, if you wish to register for online access and can't make it to the surgery please feel free to phone up and our team will attempt to help you.


LIVI is a video GP service that allows patients get a same-day video appointment including out-of-hours on weekdays and throughout the weekend. With the app patients can book an appointment or join a drop-in queue to see a GP - usually with waiting times of less than 30 minutes. This takes pressure for same day appointments off your practice reducing workload and future waiting times. Get the app, and make sure you have agreed to share your medical record. Contact your practice to check.

Please be aware that due to the risk of the Coronavirus Orchard Surgery has made the decision to SUSPEND ONLINE APPOINTMENT BOOKING UNTIL FURTHER NOTICE. We appreciate your cooperation and would like to remind patients that you can still book appointments over the phone. Thank you.


e to Orchard Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

The surgery is located near the bus station in Horsham, attached to the library. There is a multi-storey car park located close by, and limited pay and display parking next to the library.

Please note - Orchard Surgery will no longer be offering Travel Advice, with immediate effect. Please see here for further details.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Patient Participation Group

For your interest you can find a link to the Patient Participation Group page down below, or click the following link for Patient Participation Group.

(Site updated 30/09/2020)

Contact Details

Orchard Surgery

Contact Telephone

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website